Small business owners are faced with no shortage of difficult questions and complex decisions to be made. When launching a small business, there is a tension between enlisting the very best professional services and obtaining the finest professional supplies, but also being smart and frugal in the spending of money. For instance, a small business owner might feel strongly that an 800 number service would be helpful in offering customers the best possible service; knowing how many toll free minutes to invest in, however, might prove difficult to assess. But the website BestTollFree800Numbers.com has released new survey data suggesting that, for many small business owners, the more minutes, the better.
BestTollFree800Numbers.com, a site that compiles informal customer reviews of 800 number service providers, recently asked its readers to provide a ballpark figure of how many toll free minutes they use in a given month. The winning figure, with roughly 25 percent of the total vote, was also the highest figure—1,000 and over.
Jason Kay, the president and developer of BestTollFree800Numbers.com, says this figure might be instructive for those preparing to invest in a toll free number service. “The results of our survey indicate that business owners, more often than not, use quite a few minutes,” observes Kay. “The last thing a business owner wants is to purchase too small of a plan and end up leaving customers in the lurch, or have to spend more money upgrading the plan down the road.”
The informal survey’s results come via online voting. While the results are not meant to be taken as scientific, Kay notes that most of the site’s readers and voters are themselves small business owners.
The second biggest cluster of poll voters selected the 100-500 option, which took 24 percent of the vote. Meanwhile, 15 percent of voters said they used between 15 and 10 minutes per month. Kay says a company’s mileage may vary based on the industry and on how long they’ve been in business, and that the survey is meant to help business owners gauge roughly how many minutes to invest in.
It is not the only BestTollFree800Numbers.com feature designed to help business owners make informed decisions. The bulk of the site is dedicated to reviews of the different service plans out there, submitted by actual business owners and meant to provide feedback and general information to those looking for a good service plan. Kay says the BestTollFree800Numbers.com site also features articles and other resources intended for consumer education.
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